thread: 2012-03-07 : Simon Rogers: Publisher POV
On 2012-03-08, Simon R wrote:
As an aside, one useful rule of thumb for a publisher is to imagine your correspondence with a freelancer made public in its entirety. If it was, would you seem reasonable? If you think it would reflect badly on you, then you are probably doing something wrong.
This works pretty well for customer service, too.
