thread: 2006-05-18 : Two examples: unmediated drama
On 2006-05-18, Mendel Schmiedekamp wrote:
I'm probably utterly off base here, but hear me out:
Pull and push both involve putting forward some content with the expectation of a response, it's communication after all. The difference I see is that push gives the content authority, while pull expressly puts the content in a void, in a need for authority.
So you get four different communications:
"successful" push - authority is not challenged - you get what you want at the cost of engagement.
"failed" push - authority challenged - you get engagement, but may not get what you want.
"successful" pull - authority provided - you get what you want and get engagement.
"failed" pull - authority witheld - you get may not get what you want, and no engagement either.
I put them in quotes because you may want a push to fail, in order to get engagement. Or you may want to reduce engagement with a "failing" pull.
It seems to me your two examples are of "successful" push and "failed" push.
This makes KM go "I think that's a different thing"
It is the act of presenting something as though it is a done deal (whether you have authority or not) that is a Push, same with Pull. What you propose as part of the Push or Pull can fail (be rejected, whatever), but Push and Pull themselves are types of interactions. Its like I say: "My name is Kirk". And you ignore me. My attempt at communicating failed, but I still spoke.
This makes MDS go "Right, its not a transaction"
As I've mentioned elsewhere at this thread, moments of crisis make it clear that push and pull aren't transactional. Any more and you'll have to wait till I can build a moments of crisis detector.
