thread: 2010-10-25 : None of my business, but...
On 2010-10-25, Alan wrote:
Exactly! Some companies rely on customers keeping quiet about mistakes. The handful of public complaints can frequently be turned into praise for good customer service with an apology, assurance that it was a rare fluke, and a local correction. Meanwhile that the "rare fluke" is actually endemic. Publicizing names is the best solution. If the problems really are rare, the occasional negative public statement won't be a big deal.
